Q: How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q: I forgot my Password for my account. What should I do to retrieve it?
1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q: Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order. We'll get back to you within 24 hours.
Orders that are in shipping or shipped will not be cancel.
Q: What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit (MYR).
Q: How long does the delivery usually takes?
For WM customers: Delivery usually will takes about 1 to 3 working days.
For EM customers: Delivery usually will takes about 3 to 5 working days.
Q: Do you accept cash on delivery (COD) / meet up?
Sorry, we do not provide these services at the moment.
Q: I still have doubts!
Sorry that we're unable to clear your doubts in the FAQ page. Please kindly send us an email to [email protected] for us to clear your doubts.